How to Transfer Your Domain from Help.com to Above.com

Step 1: Retrieve Your EPP Code

The EPP (Extensible Provisioning Protocol) code is required to authorize the transfer from one registrar to another. You will need the EPP code to securely transfer a domain.

Note: The EPP Code, can also be referred to as the Auth Code, Domain password or Registry Key.

To retrieve your EPP code:

1. Log in to your Help.com account.

2. Navigate to Dashboard > Registrar > Manage Domains.

3. Select your domain.

4. Click the Aqua "Request Authcode" button on the right.

The EPP code will be sent to the domain owner’s registered email.

Note: Ensure you have access to the registrant email account, as the EPP code will be sent there.

Step 2: Initiate the Transfer to Above.com

Once you have received the EPP code, follow these steps to transfer your domain to Above.com.

To initiate the domain transfer:

Log in to your Above.com account (Help.com and Above.com backend systems are the same, so you will already have an account in Above.com's systems).
Navigate to the “Registrar” section then "Transfer To Above" section.
Enter your domain name and the EPP code you received.
(Eg. Example.com,ABC&123#)
Confirm the transfer request.
Approve the transfer via email (You may receive a confirmation email from Above.com or the registry requiring approval).

Transfer Time: Domain transfers typically take between 24 to 48 hours, depending on registry processing times.

Step 3: Verify the Domain Transfer

After initiating the transfer, verify that the domain appears in your Above.com account.

Log in to Above.com.
Go to "Registrar" then “Manage Domains” and check if your domain is listed.
Ensure the domain status is active and no further actions are required.

Step 4: Update Your Above DNS Hosting & Other Settings

Once the transfer is complete, you may need to update your Nameservers and Advanced DNS settings or configure additional services such as email hosting or your website. You may see this as changing your (A, CNAME, AAAA or TXT Records)

To do this,

Navigate to your Above.com Dashboard, after logging in navigate to

Registrar > Manage Domains and click the blue link for your domain name to view your domain overview.

After clicking on your domain, we need to confirm you are using Above's Custom DNS Nameservers.

To check this click the Blue text "Edit DNS Record" on the left next to DNS.

A window will open showing you that you can Set DNS, select the DNS Hosting Tickbox then click save.

Your nameservers will then update to:

dns1.abovedomains.com

dns2.abovedomains.com

Next to update your custom DNS Records, on the same page, but towards the bottom of the page.

Click edit next to Advanced Options(DNS hosting)

Down the bottom of that page you can manage your DNS records with us and add the DNS records you need by clicking Add Records

Please note that @ is just a stand in for your domain name. This means to leave the left hand field blank.

Option 2: (Custom Nameservers)

To do this,

Navigate to your Above.com Dashboard, after logging in navigate to

Registrar > Manage Domains and click the blue link for your domain name to view your domain overview.

From there click the Blue text "Edit DNS Record" on the left next to DNS.

A window will open showing you that you can Set DNS, select the Custom Tickbox then click save.

You will have successfully updated your nameservers to your custom nameservers

The DNS records to be entered in this page will be provided by your web or email hosting provider.
Check for any propagation delays, which may take up to 24 hours to reflect globally.